Yes, Lufthansa may compensate passengers for cancelled flights, depending on the reason for cancellation and the regulations under which the flight operates. Under EU Regulation EC 261/2004, if your Lufthansa flight was departing from the EU or arriving in the EU with a Lufthansa-operated flight, you could be entitled to compensation of up to €600. This compensation typically applies if the cancellation was made less than 14 days before the scheduled departure and was not due to extraordinary circumstances, such as extreme weather, political instability, or air traffic control strikes.

Passengers are usually entitled to a full refund or an alternative flight in cases of cancellation. If Lufthansa cancels your flight, they must inform you promptly and offer rebooking options or a full refund. Additionally, if you face long delays (over 2 hours for short flights, over 3 hours for medium or long-haul), you may also qualify for care and assistance, such as meals, refreshments, hotel accommodations, and transport between airport and lodging.

To file a compensation claim, you can contact Lufthansa customer service or submit your request through their official website. Be sure to have your booking reference, flight details, and reason for cancellation ready. The process may take several weeks depending on the volume of claims being processed.

For more personalized assistance regarding compensation, refunds, or rebooking for a cancelled Lufthansa flight, you can contact their support at +1-(833)-845-1858. This helpline can provide guidance on eligibility, required documentation, and next steps. Lufthansa generally aims to resolve such issues efficiently while adhering to EU passenger rights standards. Always keep records of communication and travel receipts to strengthen your claim.