Yes, Lufthansa does offer compensation for cancelled flights under certain conditions, in accordance with EU Regulation 261/2004. If your Lufthansa flight is cancelled without prior notice of at least 14 days and the cancellation is not due to extraordinary circumstances (like extreme weather, political unrest, or air traffic control strikes), you may be entitled to financial compensation. The compensation amount typically depends on the flight distance and ranges from €250 to €600 per passenger. For short-haul flights up to 1,500 kilometers, the compensation is €250; for medium-haul flights between 1,500 and 3,500 kilometers, it is €400; and for long-haul flights over 3,500 kilometers, passengers may receive up to €600.

In addition to financial compensation, Lufthansa is also obligated to offer passengers either a full refund of the ticket or an alternative flight to their destination under comparable travel conditions. If a passenger chooses to wait for the next available flight, Lufthansa must also provide care—this includes meals, refreshments, accommodation (if necessary), and access to communication (such as phone calls or emails).

It’s important to note that not all cancellations qualify for compensation. If the airline can prove the cancellation was due to extraordinary circumstances or the passenger was informed well in advance, compensation might not apply. Still, passengers are always entitled to assistance and a refund or rebooking.

To claim compensation, passengers can contact Lufthansa customer service or submit a claim online through their website. Having your flight number, booking reference, and cancellation details handy will make the process smoother. For help with your Lufthansa cancellation or to check eligibility for compensation, contact Lufthansa support directly at +1-(833)-845-1858. Their agents can guide you through the process and help resolve your concerns quickly.