Yes, you may be eligible for a refund on Aeromexico tickets depending on the type of fare you purchased and the reason for cancellation. Aeromexico offers both refundable and non-refundable tickets, and each comes with its own set of rules and restrictions. Refundable tickets allow for full or partial refunds, typically minus any applicable service fees. On the other hand, non-refundable tickets may only qualify for a travel credit or voucher instead of a monetary refund, especially if the flight was canceled by the passenger voluntarily. If the airline cancels your flight or there is a significant schedule change, you are generally entitled to a full refund, even on non-refundable fares.

To initiate the refund process, passengers can visit the official Aeromexico website or contact the airline’s customer support at 1-877-827-8493. Having your booking reference, full name, and flight details ready will help streamline the process. Refund requests can usually be submitted online, but certain complex cases or special fare types might require speaking directly with a representative.

Aeromexico recommends that passengers review the fare conditions at the time of booking, as different classes (Basic, Classic, AM Plus, Premier) have varying levels of flexibility. If you booked through a travel agency or third-party site, your refund process may also involve them, so contacting them first is a good step.

In the case of illness, death in the family, or other emergencies, Aeromexico may consider refund requests on compassionate grounds, provided documentation is supplied. The average processing time for refunds is typically 7–20 business days, depending on the method of payment and the case complexity. For quick and accurate assistance, call 1-877-827-8493, Aeromexico’s customer service number, to inquire about your eligibility and begin the refund procedure.