Yes, you can request a refund on Aeromexico tickets, but eligibility depends on the type of fare you purchased and the circumstances surrounding the cancellation. Aeromexico offers both refundable and non-refundable ticket options. If you purchased a refundable ticket, you are generally entitled to a full refund upon cancellation. However, if your ticket is non-refundable, your eligibility for a refund may be limited, though you may still receive a travel credit or voucher for future use after deducting applicable fees.

In the case of cancellations made within 24 hours of booking, Aeromexico typically allows a full refund with no penalty, provided the booking was made at least seven days before the departure date. This policy aligns with the U.S. Department of Transportation’s 24-hour cancellation rule, which applies to tickets purchased directly through Aeromexico’s official website or customer service. For cancellations made after this period or closer to the departure date, Aeromexico may charge a cancellation fee depending on the fare class and route.

Refunds can be requested online via Aeromexico’s official website or by contacting their customer service at 1-877-827-8493. If your flight was canceled by the airline due to operational reasons, bad weather, or other unforeseen events, you may be eligible for a full refund regardless of the fare type. Additionally, passengers who are unable to travel due to serious illness or emergency situations may also request a refund with appropriate documentation.

It is always recommended to review Aeromexico’s specific fare rules and cancellation policies before booking or canceling. For personalized assistance, calling their customer support line at 1-877-827-8493 can provide clarity and help you understand your options for refunds, credits, or rebooking.