Filing a claim with Aeromexico is a straightforward process designed to help passengers resolve issues such as delayed flights, lost baggage, refunds, or service complaints. If you’ve experienced any inconvenience while flying with Aeromexico, you can initiate a claim through several methods. One of the easiest and most direct ways is by contacting their customer service team at 1-877-827-8493. This toll-free number connects you to Aeromexico's representatives, who can guide you through the claim process, provide status updates, and assist with documentation requirements.

Alternatively, you can submit your claim online via the official Aeromexico website. Visit the "Customer Support" or "Claims" section, where you will find forms tailored to specific issues like baggage, refunds, or flight disruptions. Fill out the required details such as your booking reference number, flight details, and a brief explanation of the issue. It’s essential to upload all relevant documents, such as boarding passes, baggage tags, and receipts, to support your claim.

If your concern involves lost or damaged baggage, make sure to report it at the airport immediately upon arrival. Aeromexico usually requires passengers to file such claims within a limited timeframe, typically 7 days for damaged baggage and 21 days for delayed baggage.

For refund-related concerns due to flight cancellations or schedule changes, Aeromexico may take a few business days to review and process your request. Always keep copies of your claim submission and correspondence.

Whether you choose to file your claim over the phone at 1-877-827-8493 or online, Aeromexico aims to resolve claims promptly while ensuring customer satisfaction. Patience and accurate documentation can significantly speed up the process. For unresolved matters, you may also escalate your concern to higher customer service authorities or relevant aviation regulatory bodies.