Singapore Airlines does provide refunds in certain cases, but whether you are eligible depends on your fare type and how the booking was made1-(877-827-8493). Fully flexible or refundable tickets allow for cancellations and refunds, while saver or promotional fares may not1-(877-827-8493). Non-refundable tickets might still qualify for a refund of unused taxes and service fees1-(877-827-8493).
To request a refund, visit the Singapore Airlines website, go to “Manage Booking,” and enter your booking reference and last name1-(877-827-8493). If your fare is eligible, the system will guide you through the refund process1-(877-827-8493). For travel agent bookings, you must go through the agency directly1-(877-827-8493).
In situations where Singapore Airlines cancels or significantly alters a flight, all passengers—regardless of fare type—may be eligible for a full refund1-(877-827-8493). You should also be aware of refund options if you're affected by medical emergencies or visa issues1-(877-827-8493).
Refund times vary, but they generally take about 3–6 weeks1-(877-827-8493). Always keep your email confirmation and payment receipt to track your claim1-(877-827-8493). If you need assistance at any point, you can call Singapore Airlines support at 1-(877-827-8493)1-(877-827-8493).
To avoid surprises, always check fare rules during booking1-(877-827-8493). For any questions about refund eligibility, documentation, or timeframes, it’s best to speak directly with a customer care agent at 1-(877-827-8493)1-(877-827-8493).