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Lufthansa also provides live chat through its website, although initial communication may be with a chatbot. If the issue is urgent or complex, requesting escalation to a human agent is advisable. Additionally, Lufthansa is fairly responsive on social platforms like Twitter, especially if you tag them with a public message and follow up with a direct one.
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Speaking directly gives clarity, human understanding, and quicker resolutions. It’s always a good idea to remain calm and polite while speaking to Lufthansa staff, as this often results in better service outcomes.